Shipping Policy

Production & Delivery Timeline

We want you to know exactly what to expect after placing your custom cushion order. Below is a simple overview of our process:

Step 1

Order Review (Within 1–2 Business Days)
Once your order is placed, our team carefully reviews your selected size, fabric, and customization details. After confirmation, your order is forwarded to our production team.

Step 2

Custom Production (Approximately 5 Business Days)
Your cushions are handcrafted according to your specifications using high-quality materials. Each piece is made specifically for you, not pulled from inventory.

Step 3

Final Inspection & Packing (1–2 Business Days)
Before shipment, every cushion is inspected to ensure it meets our quality standards. It is then securely packaged to protect it during transit.

Step 4

Shipping & Transit (6–12 Business Days)
Your order is shipped and on its way to you. Tracking information will be provided so you can monitor delivery progress.

Estimated Delivery Time

Most custom orders are delivered within 15–20 business days from the date of purchase.

During peak periods, such as holidays or promotional events, please allow an additional 3–5 business days for production and delivery.