Return and Refund Policy

Refunds & Cancellations Policy for Custom Cushions

If your order does not meet your expectations, please feel free to contact us and we’ll do our best to assist you.

1. Return Conditions

To ensure a smooth return process, items should be kept in their original condition:

  • Clean, unused, and undamaged
  • In original packaging with tags (if applicable)

Items that do not meet these conditions may not be eligible for return.

2. Request Timeframe

Please contact us within 30 days of receiving your order to request a return or exchange.

Kindly include your order number and a brief description of your request when reaching out.

3. Return Authorization

All returns are subject to review and approval.

Once your request is approved, we will provide you with the appropriate return instructions and return address.

Please note: Items returned without prior authorization may not be accepted.

4. Order Cancellations & Modifications

Orders may be cancelled or modified within 48 hours of purchase free of charge.

For cancellation or modification requests made after 48 hours, a 50% fee of the total order amount will apply, as production may already be in progress.



To Initiate A Return:

1. Contact - Email support@zunoracushion.com with the subject as "Return", please include your order number & name within the email so our representatives can better locate your order to initiate the process.

*Any packages sent without contacting support@zunoracushion.com first will not be refunded.

2. Repack - Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.

3. Print & Ship - Once approved, an order specific RMA Label*(non-prepaid) in the form of a PDF will be sent to you through email.

Once received, please follow the instructions below:

  1. Please print out the RMA Label.
  2. Affix it to the outside of your box.
  3. Please use the carrier specified on the return label to ship the item to the return address provided to you via email.


*Please note that If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


4. Refund - Once we've received and examined your return items, we will send you a notice of refund and refund your purchase through your original payment method within 3~5 business days. 

Late or missing refunds (if applicable) 

If your return has been delivered and you still haven’t received a refund, please contact us at support@zunoracushion.com with your order number. A customer success representative will reply to you within 24 hours to help resolve this issue.

Final sale items (if applicable) 

Items marked as final sale cannot be refunded. 

Exchanges

If you wish to exchange for another item or believe that you've received a defective product, please contact us at support@zunoracushion.com. A customer success representative will reply to you within 24 hours to help resolve this issue.

Gifts 

Any gift purchase return is treated as a standard return. Upon receipt of the returned item, you, the purchaser, will be refunded through your payment method in 3~5 business days.